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Service Terms

Effective date: October 4, 2026

These terms apply when you request a quote from or book a delivery, move or junk removal job with Tanco Transport Inc. ("Tanco", "we", "us"). By booking a job, you agree to them. If anything here is unclear, call us at (647) 992-5757 before you book.

Quotes

A quote is an estimate based on the details you give us: the items, the locations, access at each end and the date. If the job turns out to be different, the price may change. Common reasons include:

  • More items, or larger or heavier items, than described
  • Stairs, long carries or parking distances we weren't told about
  • Extra stops or a change of address
  • Delays at pickup or drop-off that are outside our control

If we see on the day that the job is different from the quote, we'll tell you before we continue.

[OWNER TO CONFIRM: how long a quote stays valid]

Your Responsibilities

To keep the job on time and on budget, you agree to:

  • Give us accurate details about the items, locations and access
  • Make sure someone is available at pickup and drop-off, or tell us in advance who will be there
  • Book elevators, loading docks and move-in or move-out times with your building, and tell us the booked times
  • Arrange any parking permits or access codes we need
  • Pack and prepare items as agreed, unless packing is part of the job
  • Remove cash, jewellery, important documents and other valuables, and keep them with you

Items We May Refuse

For safety and legal reasons, we may refuse to move or remove some items, including:

  • Hazardous materials such as propane tanks, fuel, paint, solvents, chemicals and asbestos
  • Firearms, ammunition and explosives
  • Illegal goods
  • Perishable food, plants or live animals
  • Items that are too heavy or unsafe to handle with the crew and equipment booked

If you're not sure about an item, ask us when you request your quote. [OWNER TO CONFIRM: full list of refused items, including any rules for junk removal such as mattresses, electronics or appliances]

Scheduling and Rescheduling

Your booking is confirmed once we've agreed on a date and time with you. Arrival times are estimates, and traffic, weather or earlier jobs may affect them. We'll let you know if we're running late.

To reschedule or cancel, contact us as early as you can at (647) 992-5757 or info@tancotransport.com.

[OWNER TO CONFIRM: cancellation and rescheduling policy, including any notice period and fees]

Payment

Payment is due as agreed when you book.

[OWNER TO CONFIRM: accepted payment methods, when payment is due, and whether a deposit is required]

Loss or Damage

Our crews handle your items with care. If something is lost or damaged during a job, tell us as soon as possible, ideally before the crew leaves, and keep photos of the item.

[OWNER TO CONFIRM: damage claims process, including the deadline to report, what proof is needed, and any coverage or insurance details]

Limitation of Liability

To the extent permitted by Ontario law, Tanco is not responsible for:

  • Damage caused by inaccurate information you gave us
  • Items you packed yourself, unless the damage was caused by our negligence
  • Existing wear, defects or damage to items or property
  • Delays or losses caused by events outside our reasonable control, such as severe weather, road closures or building access problems
  • Indirect losses, such as lost income or missed appointments

Nothing in these terms limits any rights you have under Ontario consumer protection law that cannot be waived.

[OWNER TO CONFIRM: liability limits, if any, beyond what is stated here]

Governing Law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to These Terms

We may update these terms from time to time. The version on this page when you book is the one that applies to your job.

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